We are committed to delivering products in their best condition. However, we do not offer any refunds or exchanges due to the nature of our product and hygiene of our teas.
We provide an exchange only if:
1.)The items you received are wrong
2.)The items are defective or damaged
We will arrange a pickup from you for your exchange. We appreciate your understanding that we can only accept items in their original packaging and condition. We do not accommodate any item that has been altered with.
Please contact us at firstname.lastname@example.org with your order number within 3 days upon delivery to facilitate the process.